- What We Do
Please note our office and Telephone Information Service will be closed from 5pm Thursday 23 December 2021 till 9am Tuesday 4 January 2022.
We are known for our unique Telephone Information Service (TIS), a free and confidential service that assists over 16,000 Victorian, Queensland and Tasmanian workers every year with their rights at work.
Through the TIS, we are able to provide legal information and referrals relevant to our callers’ individual situations.
Call our free and confidential TIS now on (03) 9662 1933 (Melbourne Metro) or 1800 331 617 (Regional VIC, QLD, TAS). Our opening hours are 9am – 5pm Monday to Friday, except for Wednesday when we are open until 8.30pm.
Note, the TIS provides legal information, and does not provide legal advice. If you require legal advice, we can provide referrals to appropriate services when you call us.
Access to interpreters is arranged as required via the Translating and Interpreting Service (TIS National). Please call us to arrange this.
Have you ever wondered what happens when you call the Telephone Information Service?
To better understand the issue that you’re calling about, we’ll also ask some questions about your work – whether you are permanent or casual, what your job is, how long you’ve been working for your employer, what industry you work in, and the size of your employer. All these factors may impact the information we give you.
We will then have a discussion regarding any issues you are experiencing at work or any questions you have about your employment rights.
Typically, our phone consultants will then speak with a supervisor to confirm the appropriate legal information for your situation, before giving you that information. Where appropriate, they will also email you any relevant fact sheets and resources to support this information.
This is the end of the call, but you can always call back again if you need to.